When is my purchase considered final?
Your purchase is final once you place your order on our website, it is confirmed, and your payment successfully processes.
You'll receive an email confirmation at that point. We reserve the right to cancel orders in certain cases like pricing errors or Terms violations.
How do preorders work?
For preorder items, you'll be charged a 50% deposit when you place the order. The remaining 50% plus taxes and shipping will be charged when the item is ready to ship.
We'll notify you if the estimated ship date changes, and you can accept the delay or cancel for a full refund.
Is there a limit to how many shoes I can purchase?
Yes, to ensure fair access for all customers, there is a limit of two pairs of shoes per transaction and per household. We may cancel orders exceeding this.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. For preorders, a 50% deposit is charged when you order and the remaining 50% plus taxes/shipping is charged before the item ships.
What is your warranty and repair policy?
We guarantee our shoes against manufacturing defects and will cover repairs for the first 6 months. For normal wear and tear, we offer repair services to restore your shoes to like-new condition, though fees may apply. Original materials will be used when possible. You must register within 30 days of purchase for the warranty.
How does shipping work?
Shipping costs are calculated and charged when your order is ready to ship, based on your location and chosen shipping method. Delivery estimates are provided but not guaranteed.
What is your return policy?
You can return unworn, unused, undamaged items within 14 days of receipt for a refund or exchange. Contact us to initiate a return. You're responsible for return shipping costs unless we sent the wrong item or it arrived damaged. Refunds process within 10 business days of us receiving the return. Original condition with packaging and tags is required.
What should I know about your liability for the products?
Our products are provided "as is" without warranties. We are not liable for any injury, harm or damages from the use or misuse of our products, and our total liability will never exceed what you paid for that specific item. Certain liabilities can't be limited by law and your local laws may give you additional rights.
What laws govern the Di Nardo USA website and my purchases?
The Terms & Conditions are governed by Florida law. Any disputes will be handled by Florida state or federal courts.
What is the dispute resolution process if I have an issue?
Disputes must first be brought to our attention by contacting the customer service team at info@dinardousa.com. If your issue remains unresolved after 30 days, the dispute will be resolved through binding arbitration under American Arbitration Association rules, conducted in Florida. You waive the right to participate in any class action.
Who owns the intellectual property on your website?
All website content, including logos, designs, images, text, and software, is owned by Di Nardo USA or our licensors. You may not copy, distribute, or use any of this IP without our prior written permission. All of our trademarks and patents are protected.
Can the Terms & Conditions change?
We may update our Terms of Use from time to time to reflect changes in our business practices or legal requirements. The most current version will always be posted on our website. By continuing to use the site after an update, you agree to be bound by the revised terms. We recommend checking this page periodically for any changes.
How do you collect and use my personal data?
We collect data like your name, contact info, purchase history, preferences, and some technical data. This is used to process your orders, provide customer service, send marketing communications with your consent, and detect fraud. Our full Privacy Policy has more details.
What are my data rights under laws like the GDPR and CCPA?
You have the right to access, correct, delete, and receive a copy of your personal data. You can withdraw consent for marketing at any time. If your request is denied, you can appeal the decision.
Email us at privacy@dinardousa.com to make a request.
How can I opt out of marketing communications?
To stop receiving our marketing emails, just click "Unsubscribe" at the bottom of any promotional email. You can also email privacy@dinardousa.com with your request. You'll still get necessary emails about your orders.
What third parties do you share my data with?
We share data with third party service providers who assist with things like payment processing, shipping, and marketing. They can only use the data they need to do their jobs. We may also share data if legally required or as part of a corporate transaction. Safeguards are used for international transfers.
How do you protect my data and handle breaches?
We use strict security measures to prevent unauthorized access to your data. If a breach occurs, we'll promptly investigate, notify affected individuals, and alert authorities as required by law. You'll get information about what happened and steps you can take.
Do you use cookies and tracking technologies?
Yes, we use these tools to analyze site traffic, provide a better user experience, and send targeted ads with your consent. You can control cookies through your browser settings. See our Privacy Policy for more info.
Contact DiNardo USA Customer Service anytime at info@dinardousa.com.